Sometimes in life you just want to scream and swear at the whole complexity. There was a time, not too long ago when things were so much easier to understand. You had a problem with something then you went to local shop and they fixed it (I know this is a gross over simplification but so what). Then we all got seduced by a modern world which few of us understood. A world that seemed magical and intoxicating. A world where we no longer dealt with things locally but a world where problems were consolidated and outsourced. A world where customer service was just something that was a short two minute survey after waiting 40 minutes to talk to someone. Welcome to the world where you Wifi doesn’t work correctly and we all talk to each other over distances of 1000’s of miles. Welcome to customer support from British Telecom (BT).
Of course one of the unintended consequences of tech call centre to ring you back is that you can make incredible discoveries about great artists such as Egon Schiele. Did you know that most of his troubled drawings of women were made whilst he too was waiting for BT customer services to ring him. I know you won’t find that information in any art history book but it must be true – otherwise how do you explain such confusion, pain and anger he seems to exhibit in every drawing.
BTW It has been 45 minutes since they should have rung me back. It would comedic if I wasn’t paying for all this.